At least two clear photo of your pet — preferably front-facing and well-lit. We'll reach out if we need more angles.

Absolutely. In fact, most of our work is done in memory of pets who are no longer with us. Every piece is crafted with care and compassion.

Our standard production time is 10–14 days, followed by 7–10 days for shipping depending on your location.

Yes. Our keepsake boxes is designed to hold fur, ashes, or small items. You'll receive clear instructions after checkout.

We use high-quality wool, hand-blown glass domes, sustainably sourced wood, and handcrafted frames. Every detail is selected with respect and intention.

While we aim for emotional likeness, our felted sculptures are stylized and not photo-realistic. Each one is lovingly interpreted by our artists.

Yes, we ship worldwide via tracked carriers. Rates and delivery times vary by country and are shown at checkout.

We allow edits within the first 24 hours. After that, your order may already be in production and we can’t guarantee changes.

We’ll work closely with you to review details before production. Because our items are custom-made, we don’t offer refunds — but we’re committed to your satisfaction.

Yes. Each order is carefully packaged, and we offer optional handwritten note cards for memorial or celebration gifts.

Because each item is custom made, we do not accept returns or exchanges.
If there’s any issue with your order, please contact us within 7 days at contact@getevertail.com.